Monitoring, supply & support
Network and server support, monitoring and equipment supply
We stay after go-live. Monitoring, scheduled maintenance, fault finding, equipment supply and support under contract. We also review tender requirements.
What you get
Equipment monitoring and documentation
We monitor the equipment and keep the documentation current.
Scheduled maintenance and troubleshooting
Scheduled visits, and attention when something fails.
Procurement advice and supply
We help you choose the right equipment before you buy, then supply it.
Contract support and tender review
Support scope is written into the contract, and we review tender requirements too.
Business-hours response and emergency coordination
Response in business hours, with coordination for emergencies.
Where engagements usually start
A network with no clear owner
Scheduled maintenance and monitoring, with one accountable party under contract.
New equipment to buy
Procurement advice before you spend, and supply after.
A support tender
We review the requirements and prepare a technical offer.
How we work
Four steps, each with a clear output
Before any work starts, you know what you’ll get, the scope and the timeline.
What you receive
Discover
Together we pin down the subject, what you run today, the scale and the constraints.
A shared picture of the need and scope
Written proposal
Scope, timeline, training and support go in writing. The price follows that scope.
A written proposal with scope, timeline and price
Deploy
The system or infrastructure is installed, tested and documented on your site.
A tested system, handed over with documentation
Support
User training, maintenance and monitoring continue under contract.
Trained users and contracted support
Equipment we’ve worked with
- Cisco
- MikroTik
- HP
- Fortinet
- Hikvision
- Samsung
Related products
Support questions
What does network and server support include?
Equipment monitoring and documentation, scheduled maintenance, troubleshooting, procurement advice and supply. The exact scope is written into the contract.
How do you handle network monitoring?
We monitor and document your equipment; the method and tooling for your network are set out in the written proposal.
What happens outside business hours?
We respond in business hours and coordinate in emergencies; the details go in the contract.
Do you advise before we buy network equipment?
Yes. Procurement advice and equipment supply are part of this service.
Put your network under a support contract.
We’re based in Tabriz and deliver across Iran, with remote consulting and supervision.